Privacy Policy

1. Overview

At KingWash, we're committed to protecting your personal information and earning your trust. This Privacy Policy explains how we collect, use, store, and share your data when you use our website, mobile app, and operator platform (together, the KingWash Services). We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using KingWash, you agree to the practices described in this policy.

2. Who We Are

KingWash is operated by King Wash Group Pty Ltd, an Australian company that connects car owners, fleet managers, and rideshare drivers with local car wash operators through a subscription-based platform.

We act as an intermediary — meaning:

• We handle customer and operator communications through the KingWash platform;
• We do not share customer personal data directly with operators; and
• We only use your data to deliver, improve, and promote the KingWash service.

3. What Information We Collect

We collect personal, business, and technical information to help deliver a seamless service.

3.1 Information you provide

• Name, phone number, and email address
• Billing and payment details (including via EML ghost cards, Stripe, or other providers)
• Vehicle details (e.g. make, model, registration)
• Operator business details (for car wash owners)
• Profile information, feedback, and preferences

3.2 Information collected automatically

• Location data (to show nearby car washes)
• Device and browser information
• App usage patterns and activity
• Transaction and booking history

3.3 Information from third parties

We may receive limited information from payment processors, analytics tools, or marketing platforms (e.g. EML, Stripe, Firebase, Google Analytics, Braze) for legitimate business purposes.

4. How We Use Your Information

We use your information to:

• Deliver and manage your car wash bookings and subscriptions
• Process payments securely
• Show real-time wait times and operator availability
• Send service updates and notifications
• Provide customer support
• Improve our app and user experience
• Offer promotional content and rewards (with opt-out options)
• Conduct analytics and product improvement

We may communicate with you on behalf of operators (e.g. special offers, promotions) — but operators never receive your personal data directly.

5. Marketing, Promotions, and Retargeting

We may send you marketing messages by email, SMS, push notification, or social media. You can opt out of marketing at any time via:

• The unsubscribe link in emails, or
• Your profile settings in the app.

Service-related messages (e.g. receipts, updates, or booking reminders) cannot be opted out of.

6. How We Store and Protect Your Information

We store data securely in Australia and take reasonable steps to protect it from misuse, loss, or unauthorised access. This includes:

• Encrypted payment processing through EML and Stripe
• Secure cloud hosting (e.g. AWS or Firebase)
• Role-based access controls
• Regular security audits and data minimisation

7. When We Share Information

We only share data with trusted third-party partners as needed to operate our service, such as:

• Payment processors (EML, Stripe, etc.)
• Cloud hosting and analytics providers
• Communication platforms (email/SMS providers)

We do not sell or rent your data to anyone. Any data sharing with third parties occurs under confidentiality and data protection agreements.

8. Access, Correction & Deletion

You can:

• Request a copy of your personal information;
• Ask us to correct inaccurate or outdated information;
• Request deletion of your account.

To do this, contact us at [email protected] and we'll respond within a reasonable timeframe.

9. Cookies & Tracking

We use cookies, pixels, and similar technologies for analytics and personalised advertising. Details are outlined in our Cookie & Tracking Notice.

10. Data Retention

We retain data for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our terms

Once data is no longer required, it is securely deleted or anonymised.

11. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available at www.kingwash.com.au/privacy-policy.

12. How to Contact Us

If you have any questions, complaints, or feedback, contact our Privacy Officer at:

• Email: [email protected]
• Address: King Wash Group Pty Ltd, 76 George Street, Avalon Beach, Sydney NSW 2107

If you're not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.